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Frequently Asked Questions

Bunchofbrains is the largest online mental health community platform worldwide. We change the way people get help with facing life's challenges by providing convenient, discreet and easy access to people who have overcome their mental health issues. Bunchofbrains connects people who still struggle with their psychological wellbeing to others who had experimented the same issues and found a successful way to reestablish their normal lives available anytime, anywhere, through a computer, tablet or smartphone.

After you sign up, you will find numerous volunteers who match your experience, and the type of issues you are dealing with for an audio or video chat, so you can pick their minds about their successful experience. We have found that we are able to provide a successful match most of the time.
Bunchofbrains may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have various volunteers who had experienced a specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self-esteem and more.
Bunchofbrains IS NOT THE RIGHT SOLOTION for you if any of the following is true:
  • You have thoughts of hurting yourself or others
  • You are a minor or you are under the care of a legal guardian
  • You are in an urgent crisis or an emergency situation
  • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care
  • You were required to undergo therapy or counseling either by a court order or by any other authority
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection
The volunteers who help through Bunchofbrains are people who had experience with a specific mental health issue and found a way to overcome it or cope with it. However, while the service may have benefits, it's not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won't be able to make any official diagnosis, to fulfill any court order or prescribe medication or tells you to change your medication. Any advice you get from the volunteers must be discussed with your doctor before taking any action.
You can exchange in three ways:
  • Exchanging messages
  • Chatting live audio
  • Video conferencing
You can use different ways at different times as you wish, based on your needs, availability, and convenience.
The service is provided by independent volunteers who exchange directly with you. These providers are not employees of Bunchofbrains and the site doesn't oversee them professionally. Our mission is to build, maintain, and support a platform that lets users and volunteers communicate effectively, and to facilitate this channel so they can get the most out of their interaction.
We are totally obsessed about securing your privacy and confidentiality. We have built a state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide. Our privacy and confidentiality standards are by far more advanced than what is required by law or regulations, so you can feel safe and comfortable.
  • You don't need to identify yourself
  • Everything you tell is protected by strict federal and state laws.
  • We don't cooperate or work with any insurance companies or employers, so nothing needs to be shared, reported or filed with them.
  • You can always click the "Shred" button next to each message that you've sent so it will no longer show in your account.
  • All the messages between you and the volunteer are secured and encrypted
  • Our browsing encryption system (SSL) follows modern best practices, providing world class online security and encryption.
  • Our databases are encrypted and scrambled so they essentially become useless in the very unlikely event that they are being stolen or inappropriately used.
Please start the application process by clicking here.